More details about Packages.
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Food & Beverage Advisory
Overview
A food and beverage program can greatly enhance the guest experience, but if not done properly it can quietly drain time, labor, and attention. This advisory work helps owners clarify what role food should play at their properties, apply restraint where complexity has outpaced the return, and determine a path for growth if warranted.
Purpose
To assess whether food and beverage offerings are supporting the guest experience in a way that is coherent, sustainable, and financially healthy.
Scope of Work
● Exploring Food & Beverage’s contribution to the guest experience
● Analyzing COGS, labor cost, and vendors
● Assessing menus and price points
● Examining staffing within Food and Beverage program
What You’ll Receive
● A clear statement about what the F & B program should and should not be doing at your property
● Practical guidance on what to add, keep, simplify, or let go
● Written guidelines to support confident decision-making
Format
Short, advisory engagement • Two-four working sessions • Written summary
Not Included
Kitchen management, staffing, scheduling, or ongoing oversight
Advisory work focused on clarity, sound judgement, and warm hospitality to help properties deliver experiences that quietly set them apart.
New Owner Foundations Package
For First-Time B&B/Inn Owners
Overview
This package is designed for new owners of small inns and B&Bs who are entering the business without prior hospitality experience and want to start on solid footing. This advisory helps owners enter their new roles with confidence and avoid costly rookie mistakes.
Purpose
To help new owners understand what actually matters in running a small lodging business, set realistic expectations, and avoid common early missteps that create stress, inefficiency, and costly mistakes. This work is about confidence and clarity, not perfection.
Scope of Work
● Explaining the business you’ve just bought: How inns really make (and lose) money, where attention pays off, and where it doesn’t.
● Setting priorities for the first year What to focus on now, what can wait, and what should be left alone.
● Navigating guest experience basics What guests notice most, what they forgive, and where consistency matters more than polish.
● Examining Food and Beverage realities How to think about breakfast, light food, and hospitality standards without overcomplicating operations.
● Identifying common traps for first-time owners Where new owners tend to overwork, overspend, or chase the wrong problems.
How It Works
● Three structured advisory sessions over the first 60–90 days of ownership
● Sessions can be in person or virtual
● Conversation-based, with plenty of time for questions and concerns
Service Standards & Training Reset
Overview
Hospitality is not buildings and food. Hospitality is people and how those people make you feel. Exceptional hospitality isn’t a secret recipe, but it requires clear guidance. Most service issues come from unclear expectations, not lack of effort. Over time, standards drift and staff are left guessing what “good” looks like. This work resets service standards with clarity but without micromanagement.
Purpose
To help owners and teams align on the kind of hospitality they want to offer and give staff the confidence to deliver it consistently.
Scope of Work
● Clarifying the definition of good service
● Identifying where expectations are unclear or uneven
● Resetting tone, confidence, and shared standards
● Helping staff understand the why, not just the rules
What You’ll Receive
● Clear, plain-spoken service standards
● Two focused training sessions
● Written guidelines for reference and accountability
Format
Finite engagement • Three working sessions • Written guidelines
Not Included
Staff discipline, performance management, or ongoing supervision.
Advisory work focused on clarity, sound judgement, and warm hospitality to help properties deliver experiences that quietly set them apart.